Customer Gap Analysis
Objective
Get alignment on gaps between Customer expectation of performance and actual performance.
Description
Instead of offering a “cookie-cutter” approach to applying Lean and Quality principles, we start the process by facilitating a Customer Gap Analysis (CGA) in which Top Management will identify the priorities to improve Quality and Speed as well as reducing Costs. The deliverable will not only be a Summary report, but also a proposal of how we can address these gaps together, using Lean and Quality principles.
Attendance and Duration
Top Management, half a day to a Full day (4-8 hours).
Method
Preferably in-person at the Customers’ selected site. On-line also available
Deliverables
1 hardcopy set of training material and1 Summary report with recommended next steps.
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