Customer Gap Analysis
Objective of Customer Gap Analysis
Get alignment on priority gaps between Customer expectations of performance and actual performance.
Description
After developing the Action Plan draft in the Management overview, we need to make sure our plan is aligned with our Customer's expectations. We facilitate a Customer Gap Analysis (CGA) in which Management identifies priorities to improve Quality and Speed as well as reducing Costs from the Customers' eyes. The outcome will be the final implementation Action Plan.
Attendance and Duration
Top Management, half a day to a full day (4-8 hours).
Method
Preferably in-person at the Customers’ selected site. On-line also available. Available also in Spanish.
Deliverables
1 copy set of training material and 1 Summary report with the final Action Plan and recommended next steps.
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