Get alignment on gaps between Customer expectation of performance vs. actual performance.
Instead of offering a “cookie-cutter” approach to applying Lean and Quality principles, we start the process by facilitating a Customer Gap Analysis (CGA) in which Top Management will identify the priorities to improve Quality and Speed as well as reducing Costs. The deliverable will not only be a Summary report, but also a proposal of how MEGA L&Q can address these gaps using Lean and Quality principles.
Top Management, half a day to a Full day (4-8 hours).
Preferably in person at the Customers’ selected site but we can also have it On-line.
1 hardcopy set of training material and1 Summary report with recommended next steps.
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