Customer Gap Analysis

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Objective

Get alignment on gaps between Customer expectation of performance and actual performance.

Description

Instead of offering a “cookie-cutter” approach to applying Lean and Quality principles, we start the process by facilitating a Customer Gap Analysis (CGA) in which Top Management identifies the priorities to improve Quality and Speed as well as reducing Costs. The deliverable will not only be a Summary report, but also a proposal on how we can address these gaps together, using Lean and Quality principles.

Attendance and Duration

Top Management, half a day to a Full day (4-8 hours).

Method

​Preferably in-person at the Customers’ selected site. On-line also available. Available also in Spanish.

Deliverables

1 hardcopy set of training material and1 Summary report with recommended next steps.